We are an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.
About Us
At StarShield, we are committed to supporting individuals and businesses with dependable insurance services built on trust, clarity, and care. We believe that behind every strong organization is a team of dedicated professionals working together to uplift our clients and strengthen their future. Our mission revolves around service, integrity, and genuine support for every person we assist.
Position Overview
StarShield Coverage is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism.
Key Responsibilities
- Handle inbound calls, emails, and chat inquiries from policyholders
- Provide accurate information about insurance policies, claims, and account updates
- Assist with policy changes, billing questions, and onboarding support
- Document all interactions and maintain updated customer records
- Escalate complex issues to appropriate departments when necessary
- Follow company service standards and compliance requirements
- Maintain confidentiality and professionalism at all times
Qualifications
- Strong communication skills (written & verbal)
- Customer–focused mindset with patience and professionalism
- Ability to multitask and manage multiple account inquiries
- Basic computer and typing skills
- Previous call center or customer support experience preferred
- Insurance customer service experience is a plus, but not required
- Ability to work independently in a remote setting
Benefits
- Competitive pay + performance bonuses
- Remote–work flexibility
- Paid training and professional growth opportunities
- Supportive team environment
- PTO and wellness support initiatives
- Opportunity for advancement within StarShield
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. StarShield Coverage is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.